Problem Solving


Problem Solving Tools Turn Control Charts from Passive to Active Tools


A frequent complaint about control charts is that they are passive tools. Real-time review and daily review by cross-functional teams using problem solving tools to get to the root causes are what make control charts work for us.


We apply the DMAIC process to control charts, customer complaints, operational and quality problems, etc.  This includes:



Some of the important analysis elements of the DMAIC process are:


Ishikawa fishbone diagrams help us look for the source of the problem.


Pareto diagrams help us focus on the most important factors.


Scatter diagrams help us identify correlations and possible cause and effect relationships.